Client Support Representative (Dutch & English)

Job description


About BUX

We’re BUX, a tech company that is rocking the world of finance. BUX makes it easy and affordable for Europeans to do more with their money. Since launching in 2014, BUX has made the markets accessible for more than 2 million users across 9 countries in Europe. It’s first app, BUX X, offers short-term, leveraged trading, all powered by a vibrant ‘in app’ community. With the introduction of BUX Zero, BUX is bringing commission-free investing to all, allowing users to invest in the brands and companies they care about through an intuitive, easy-to-use app. Headquartered in Amsterdam, the Netherlands, the company is backed by Holtzbrinck Ventures, Velocity Capital, Finch Capital and Initial Capital.

 

Your Role:

We are looking for a native Dutch speaker to join our BUX X Customer Support team in Amsterdam. You need to be a strong communicator, flexible with working hours and serious about helping our expanding customer base. You will be the main contact for our Dutch users, but also provide support in English to other users across Europe.  We want someone who takes their work seriously, is responsible, can work independently, but is also a real team player who looks out for their colleagues. We need someone who is open to working in a scale up environment and can handle change, and tackle challenges with a proactive ‘can do’ approach. 


Responsibilities:

In this role, you will be part of a small team of first line support reps providing assistance to users of our CFD trading app BUX X. Some of the main daily support tasks are:


  • Building good relationships with our users and giving them the best possible experience.

  • Answer customer chats, e-mails, phone calls and be involved in the BUX X Community.

  • Keep fully updated with the BUX X app and the regular updates and changes, thus being an expert in how the app functions.

  • Helping new users onboard to the app and ensure they have a smooth experience.

  • Gathering and reporting user feedback to the business.  You will work closely with all parts of the business to make sure you can solve the issues in the most efficient way possible.

Requirements

Desired Skills and Experience:

  • A native Dutch speaker also fluent in English (additional languages are a bonus)

  • Higher educational background (i.e. Bachelor or Master degree)

  • 1 to 2 years’ experience in Support related roles

  • Interested in the financial markets and investing is a plus

  • A strong communicator

  • A fast learner and problem solver

  • Eager to work in a scale-up environment

  • Living in close proximity of Amsterdam

 

What is the cherry on top?

 

  • The possibility to work from abroad for 1 month every 12 months

  • Cool office in the heart of Amsterdam (10 mins from Central Station)

  • Ownership and responsibility: you will be empowered to make a difference and introduce your own ideas