Client Support Representative (various languages)

Job description


About BUX

We’re BUX, a tech company that is rocking the world of finance. BUX makes it easy and affordable for Europeans to do more with their money. Since launching in 2014, BUX has made the markets accessible for more than 2 million users across 9 countries in Europe. It’s first app, BUX X, offers short-term, leveraged trading, all powered by a vibrant ‘in app’ community. With the introduction of BUX Zero, BUX is bringing commission-free investing to all, allowing users to invest in the brands and companies they care about through an intuitive, easy-to-use app. Headquartered in Amsterdam, the Netherlands, the company is backed by Holtzbrinck Ventures, Velocity Capital, Orange Growth Capital and Initial Capital.

 

Open vacancies within BUX Customer Support:

We are looking for new team members for our BUX X and our BUX Zero support teams. These are the current open vacancies:

  • 2 Dutch speaking Representatives
  • 1 German speaking Representative

Our ideal candidate would work 40 hours per week, however we are open to the idea of 24 hours per week (minimum). It would be determined at the interview phase if you are more suitable for our BUX X or BUX Zero team.


To work in either team you need to be a strong communicator and fluent in one of the above languages. You should be flexible with working hours and serious about helping our expanding customer base. Depending on your language you will be the main contact for our Dutch or German users, but also provide support in English to other users across Europe. We want someone who takes their work seriously, is responsible, can work independently, but is also a real team player who looks out for their colleagues. We need someone who is open to working in a scale up environment and can handle change, and tackle challenges with a proactive ‘can do’ approach.




Responsibilities:

In this role, you will be part of a small team of first line support reps providing assistance to users of either our BUX X or BUX Zero app. Some of the main daily support tasks are:


  • Building good relationships with our users and giving them the best possible experience.
  • Answer customer chats, e-mails, phone calls and be involved in the BUX Community.
  • Keep fully updated with the BUX X / BUX Zero app and the regular updates and changes, thus being an expert in how the app functions.
  • Helping new users onboard to the app and ensure they have a smooth experience.
  • Gathering and reporting user feedback to the business. You will work closely with all parts of the business to make sure you can solve the issues in the most efficient way possible.
  • Spotting possibilities to improve our procedures and following through to get these implemented.

    Requirements

    Desired Skills and Experience:

      • A fluent Dutch and or German speaker also fluent in English (additional languages are a bonus)
      • Higher educational background (i.e. Bachelor or Master degree)
      • 1 to 2 years’ experience in Support related roles
      • Interested in the financial markets and investing is a plus
      • A strong communicator
      • A fast learner and problem solver
      • Eager to work in a scale-up environment
      • Living in close proximity of Amsterdam

     

    What is the cherry on top? 

      • The possibility to work from abroad for 1 month every 12 months
      • Cool office in the heart of Amsterdam (10 mins from Central Station)
      • Ownership and responsibility: you will be empowered to make a difference and introduce your own ideas
      • A budget for development
      • Margy’s famous lunches (https://margykitchiner.com/)
      • Competitive salary and employee option plan.
      • Regular company social events